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24–48 Hour Candidate Endorsements

Virtual Medical Assistants | DocVA

Knowledgeable, Experienced, and Dedicated Medical Assistants.

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Stephen Rothenberg
Practice Administrator of Orthopedics Regenerative and Sports Medicine

“DocVa helped us solve a real staffing gap”

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5-Star Rated & Highly Recommended by Our Clients — Backed by Multiple Video Testimonials

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Experience leading business operations

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What Makes DocVA Different

Your VA is a healthcare professional, not an admin generalist. 

Every DocVA virtual medical assistant is an experienced healthcare professional. They understand medical terminology, U.S. insurance workflows, and what your practice actually needs without a months-long learning curve.

You keep control of your workflows.

DocVA sources, vets, and supports your VA, but your VA works your way, in your systems, on your schedule. You get the cost advantage of offshore staffing without giving up how your practice runs.

Dedicated Virtual Assistant

Your VA integrates into your team like an in-house hire. Same person answering your phones, managing your schedule, handling your documentation. No rotating pools, no explaining your workflow from scratch every week.

No Lock-in Period

We don’t lock you in. If it’s not working, you can cancel anytime. That said, our practices typically stay because their VA becomes an indispensable part of their team.

HIPAA-Compliant
By Design

Every DocVA virtual medical assistant holds HIPAA certification before working with any practice. They handle PHI with the same standards expected of in-office staff.

Your VA’s device is also equipped with time-tracking and monitoring software, so you always have visibility into their work. And because the Philippines’ Data Privacy Act of 2012 legally prohibits unauthorized disclosure of private information, your patients’ data has legal protection on both ends.

What Your DocVA Virtual Medical Assistant Can Do

Unlike task-specific hires who only know one corner of your practice, DocVA medical assistants are highly experienced and understand the full picture of healthcare administration. Your VA understands how a prior auth delay affects a patient’s care plan, how a missed call becomes a missed appointment, and how front-desk decisions ripple into billing. That context is what makes them genuinely useful, not just someone who can follow a script for one job.

Patient Calls & Phone Management

What Your VA Handles

Answering inbound calls, triaging patient questions, routing urgent matters, taking messages, and helping manage high call volume during busy clinic hours.

Why It's Better With a DocVA Specialist

Understands clinical context well enough to separate routine questions from situations that need immediate staff attention, reducing interruptions for your clinical team while keeping patients supported.

Appointment Scheduling & Management

What Your VA Handles

Booking, rescheduling, confirmations,
cancellation management, waitlist coordination

Why It's Better With a DocVA Specialist

Knows how different appointment types affect your day: a new patient consult isn’t the same as a follow-up, and scheduling errors have downstream effects your VA knows how to anticipate

Insurance Verification & Prior Authorization

What Your VA Handles

Verifying insurance eligibility, checking benefits, collecting required documentation, submitting prior authorization requests, and following up with payers for status updates.

Why It's Better With a DocVA Specialist

Knows how healthcare workflows, payer requirements, and authorization timelines affect patient care, helping reduce appointment delays, claim issues, and unnecessary back-and-forth for your in-office team.

Medical Records & Chart Prep

What Your VA Handles

Preparing patient charts, organizing medical records, updating patient information, attaching relevant documents, and making sure providers have the right details before each appointment.

Why It's Better With a DocVA Specialist

Understands what clinical teams need before a visit, helping reduce missing information, rushed prep work, and provider downtime caused by incomplete charts.

Billing & Administrative Support

What Your VA Handles

Supporting billing workflows, preparing patient statements, following up on balances, updating administrative records, handling routine billing questions, and coordinating with internal billing teams.

Why It's Better With a DocVA Specialist

Combines administrative accuracy with healthcare-specific knowledge, helping your practice keep operations organized without pulling clinical staff into repetitive billing and paperwork tasks.

Live Medical Scribing

What Your VA Handles

Documenting patient encounters in real time, capturing provider notes, updating visit summaries, organizing clinical details, and helping reduce after-hours documentation work.

Why It's Better With a DocVA Specialist

Understands medical terminology and visit flow, allowing providers to stay focused on the patient instead of splitting attention between care delivery and charting.

Patient Follow-Up & Communication

What Your VA Handles

Following up with patients after appointments, sending reminders, coordinating next steps, helping schedule recommended visits, and communicating routine care instructions approved by your team.

Why It's Better With a DocVA Specialist

Keeps patient communication consistent and timely while understanding when a message should be escalated to clinical staff, improving continuity of care without adding pressure to your front desk.

Need a role that spans several of these, or something specific to your specialty or workflow? We’ll build it with you.

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Specialties We Support

DocVA VAs work across outpatient practice types. Because every endorsed DocVA medical assistant has proven experience working with U.S. medical clinics, facilities, and hospitals, they’re not starting from zero when they join your team. They already understand the workflows, terminology, and administrative pressures specific to your specialty.

  • Primary Care
  • Internal Medicine
  • Cardiology
  • Physical Therapy & Rehabilitation
  • Chiropractic
  • Dental
  • Medical Subspecialties
  • Urgent Care
Many More
  • Dermatology
  • Orthopedics
  • OB/GYN
  • Neurology
  • Gastroenterology
  • Pediatric
  • Psychiatry & Behavioral Health

How DocVA Works

Getting started takes less time than hiring a local employee.

Discovery call 

We learn about your practice, workflows, and what kind of support you need.

01

Next-day shortlist

You receive curated candidate profiles with resumes and introduction videos.

02

You interview

Choose the VA who's the right fit for your team.

03

Client-VA onboarding

Client-VA onboarding with a dedicated account manager and IT & Security specialist to set clear expectations.

04

Set a start date

Your VA begins, and DocVA stays involved for ongoing support.

05

If at any point your VA isn’t performing or isn’t the right cultural fit, we move quickly to resolve it.

Transforming Healthcare

Nathan Barz, Founder and CEO of DocVA, is a trailblazer in the medical virtual assistant industry, revolutionizing healthcare support with his unique operational and financial expertise. Recognizing the staffing challenges faced by healthcare offices post-pandemic, Nathan has led DocVA to place over 1,000 virtual assistants in hundreds of practices across North America, saving millions annually while enhancing care quality.

At DocVA, Nathan’s deep industry insights and collaborative approach create tailored solutions for healthcare offices. A Summa Cum Laude graduate from The Wharton School, Nathan previously advised CEOs at Barclays Investment Bank on strategic challenges. DocVA’s medical virtual assistants, primarily registered nurses, bring immediate understanding of practice workflows, ensuring seamless integration from day one.

Nathan Barz

Founder and CEO of DocVA

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Ready to Add an Experienced Virtual Medical Assistant to Your Practice?

Book a free consultation and get a shortlist of candidates within 24 hours.

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We don't just create better partnerships, but better lives

The Cost Comparison

A U.S.-based medical front office hire typically runs $18 to $25 per hour, but that is just the base rate. When you factor in benefits, payroll taxes, office space, and turnover costs, the true fully loaded cost is closer to $35 per hour. DocVA Virtual Medical Assistants offer a flexible, affordable alternative with no overhead costs and no lock-in period.

In-House Medical Front Office Hire

  • Benefits & health insurance required
  • Payroll taxes required
  • PTO & sick leave required
  • Office space & equipment required
  • Turnover and rehiring costs when staff leave
  • N/A

DocVA Virtual Medical Assistant

  • No benefits overhead
  • No payroll taxes
  • PTO and sick leave at client's discretion
  • No office space required
  • No lock in period, cancel anytime
  • Up to 75% Cost Savings

Real People, True Stories.

Core Responsibilities: Alissia’s primary focus is supporting daily front-desk operations, including answering patient calls, scheduling appointments, managing appointment reminders, and helping patients with routine questions. She also assists with new patient intake, insurance verification, and administrative follow-up to keep the office workflow moving smoothly.

Operational Improvements: Since bringing Alissia on, the practice has experienced better organization, faster patient communication, and more consistent coverage throughout the day. With calls being answered promptly and scheduling tasks handled reliably, the team has been able to reduce missed opportunities and keep the calendar running more efficiently.

Professionalism: The experience with Alissia has been smooth and dependable. She is professional, responsive, and quick to take ownership of assigned tasks, helping the office maintain a more consistent patient experience while reducing pressure on the in-house team.

Alissa Fairchild
Practice Administrator - ReVision LASIK & Cataract Surgery Center

Core Responsibilities: Bianca’s primary focus is answering phone calls and scheduling. Additionally, she handles collection calls for outstanding bills, performs appointment reminders, enters new patient paperwork, and verifies insurance plans.

Operational Improvements: Since bringing Bianca on, the office has seen increased consistency and reliability. Because the office is now consistently staffed and calls are answered, the practice is booked weeks in advance.

Professionalism: Dr. Gushing describes the experience as seamless, noting that Bianca is professional, proactive, and quickly handles any task requested of her.

Dr. Katie Gusching
Podiatrist and Owner of Cartersville Foot & Ankle

Prior to hiring a Virtual Assistant, I personally handled tasks such as gathering medical records, responding to client inquiries, coordinating appointments, and managing a demanding waiting list. These responsibilities significantly reduced the time I could dedicate to seeing patients.

My DocVA Joseph has taken over managing the waiting list, responding to clients and their inquiries, and gathering medical records. He has also taken on organizing and summarizing medical records, which has been wonderful.

One of the things that stands out to me the most is how quickly Joseph was able to adapt to the way I work. What I do is not traditional psychiatry—it involves independent medical opinions that are more medical-legal in nature.

He was able to adapt to that very quickly. I essentially showed him the process once, and he was then able to take ownership of those tasks independently, which has been very impressive.

Dr. Prashant Sharma
Psychiatrist and Owner of

Frequently Asked Questions

We tried a virtual assistant before and it didn't work out. What makes DocVA different?

The most common reasons VMAs fail are generic staff without medical knowledge, rotating coverage that prevents any real continuity, and vendors who disappear after placement. DocVA addresses all three. Your VA is a licensed healthcare professional — an RN, pharmacist, certified biller, or experienced medical scribe — who already understands medical workflows, not someone learning on the job. You work with the same person every day, so they actually learn your practice. And if a placement isn’t working, we intervene quickly and find a replacement.

Less than you’d spend onboarding an in-office hire. Because DocVA VAs come with clinical or administrative credentials and proven familiarity with U.S. insurance and healthcare workflows, the foundational knowledge is already there. You’re training them on your systems and preferences, not on what a prior authorization is. Most practices report that their VA is running independently within the first few weeks.

Yes, and it’s protected by two layers of compliance. Your DocVA VA is HIPAA-certified and handles PHI to the same standard as your in-office staff. They’re also bound by the Philippines’ Data Privacy Act of 2012, which carries serious legal penalties for unauthorized disclosure of private information. Their devices are equipped with monitoring software, and DocVA provides cybersecurity guidance as part of onboarding.

Yes. DocVA VAs work within whatever system your practice already uses, with no required software on your end. Because they’re integrated into your workflows rather than running on a separate platform, the transition is minimal.

We fix it fast. If performance is the issue, DocVA intervenes directly because your VA has support on our end, not just yours. If it’s a fit issue (personality, communication style, pace), we find you a replacement. You’re not stuck managing a staffing problem alone, and you’re not locked into a contract while you wait for a resolution.

AI tools are useful for specific tasks, but they don’t replace the judgment, communication, and workflow flexibility an experienced human brings to your front office. DocVA VAs can also work alongside AI tools your practice already uses if needed. What a VA provides that AI doesn’t is accountability, patient rapport, and the ability to handle the unexpected.

There is a contract, but there is not a lock-in period. You can cancel anytime. We’re confident enough in the quality of our placements that we don’t need to lock you in to keep your business.

Our Dedicated DocVA Virtual Assistants

See How a Medical VA Can Elevate Your Practice

Your healthcare practice CAN thrive and grow even when you’re on a budget. Schedule your discovery call now, and we’ll show you how.

  • 5 Star Rated (150+ Reviews) 
  • HIPPA Certification Badge
  • 150+ practice served
Doug Towle
Senior VP of Sales & Business Development
“I was blessed in finding Sherlyn because she seems to have some pharma background which was very influential to her to get on board with little training. She is always 2 mins early in our Zoom call. On the Zoom call, she beats me to every Zoom call. She puts in extra hours. She is able to learn HubSpot, our CRM, faster than I can. She is quick to learn and definitely a valuable asset to the growth of my business and the business for the pharmacy. My DocVA Sherlyn quickly became more than an assistant—she became a trusted partner who helps manage client communications, oversee our CRM, and keep operations running smoothly, even when I’m away. She got on board and we operate 6 days a week, 24 hours a day, and on my first real vacation, I handed the keys off to Sherlyn and I came back and everything was still running smooth. Sherlyn takes over the reins and deals directly with the owner of the telemedicine company, C-suite executives all the way down. She is very professional. She’s able to communicate with the owners of multi-million dollar companies down to someone that is just starting up in the industry. I do not think she has taken any time off either. Now that I think about it, I think we are both made for each other.”
The Pharmacy Hub
Christine Isabelle
Owner & Psychiatric Nurse Practitioner
“Hiring a virtual assistant through Doc VA was probably one of the best decisions I’ve ever made; it has changed my practice tremendously.” “Once I got Shy on board, I was able to connect with patients much quicker, get them onboard, get prior authorizations done, follow up on visits… things are just going much more streamlined and more efficiently. So, I’ve been able to increase the number of people that I see. She has been helping me with some marketing tasks as well… and it’s really grown the number of people that I see per day and per week. Before bringing Shy on board, I didn’t have the capacity to handle day-to-day administrative tasks alongside patient care. Now, everything is much more streamlined and efficient. Patients are onboarded quicker, prior authorizations are done, and my daily patient capacity has significantly increased. ​What sets Doc VA apart is the high quality of their candidates. Shy doesn’t just handle daily tasks; she has actively enhanced how my practice runs by building out our CRM, tracking referrals, and creating a training manual for future growth. I get compliments from my patients about her almost every day. She is professional, prompt, and incredibly helpful. Doc VA recruits top-tier talent, and I highly recommend them to any provider looking to grow their practice.” “I think you were able to recruit very high quality candidates and the followup has been great. There have not been any issues with my assistant, but had there been, I felt confident that you guys would have been able to address it or at least, you know, look into the root cause of the issue because I’ve been getting a lot of feedback and a lot of touch points from the company itself.”
Tranquil Minds of New England
Amber Dorrough
Owner & Nurse Practitioner
“What sets DocVA apart is their hands-on support. They consistently check in to ensure both my practice and my virtual assistant have everything needed to succeed.” I’m very thankful to DocVA for finding Jonalee and providing her for me. I had experiences in the past with other VAs so I was very leery and unsure as to what I was going to get and what to expect and it’s been really amazing.”
Aurora Bliss Health and Wellness
Dr. Param Ghuman
Nephrologist & Private Practice Owner
“One of the biggest improvements we’ve seen is faster patient communication and responsiveness. My VA “Diana is able to kind of listen to those patients’ needs and send us messages and we can have just kind of Diana respond to them. So that kind of saves us a lot of time where we can concentrate on seeing office patients. The biggest thing that stood out from her was the fact that she’s a nurse… being a nurse that she’s aware of some of the medications and, obviously, right here’s a little deep clinical knowledge. I was very lucky to, have Diana and I have DocVA help kind of vet out the whole process to kind of make the process very very easy. Having a virtual VA and, having reduced our cost it’s a huge plus and a and a huge benefit.”
North Sound Kidney Physicians
Kate Mannon, RN
Owner & Chief Nursing Officer
“Before DocVA, we struggled with aging claims, denied reimbursements, and inconsistent processes. “Allan has recovered $123,000 for us. That’s a big deal. That’s a lot of money. The amount of work that he puts out in a day is pretty unbelievable. I think he is a problem solver. We don’t have any real communication excuses with Allan. Even better contact sometimes than people we have directly in the office. He’s just readily available. He just kept fighting for [claims]. He just kept going back to people and saying, ‘You have an unpaid claim.’ He’s not afraid to make the phone call… he’s not afraid to get on the phone and talk to people and find out who he needs to speak to. Allan handles a large amount of money for us and all of our information and we trust him. I feel safer using DocVA than I would be hiring privately… because I feel like we’re supported by DocVA. We’ll definitely be hiring again from DocVA. We’re just hoping to keep Allan for as long as we possibly can. He’s just been a great extension to our team.”
Interim Healthcare of Mercer County
Alexandrina Webb
Owner, Medical Billing & Consulting Company
“DocVA helped me scale from a solopreneur into a growing company. Today, I have a team of five highly skilled virtual assistants who have become an integral part of my business.” “They do such a great job. They go above and beyond anything I could ever experience or want and put me at ease on opening up Healthcare Billing 360 to allow that growth. They’re very organized, detail orientated… what I really, really, really appreciate is their integrity and their attention to detail and they go above and beyond my own standards and I set pretty high standards and they exceeded that. I mean together, tenacious, all the things. And that’s what not only makes a strong team, but a strong company at its core. It’s very cost-effective. We’re all virtual, but in a sense, I feel like we’re maybe virtual, but we’re right next to each other in a sense. I will forever come to [Doc]VA. I’m very very very happy. It was fairly quick and easy onboarding which is amazing. I’m really really thankful for you all taking the time to reading my emails and really homing in on what it is that I’m requesting and asking for in a VA and really hitting it on the nail every time.”
Akron, Ohio
Stephen Rothenberg
Rothenberg Orthopedics Regenerative & Sports Medicine
“Before hiring a DocVA, our physician spent evenings and weekends completing medical notes. Today, our VA scribe handles documentation efficiently, giving valuable time back to both the practice and the physician.”
Boca Raton, Florida
Lisa Hardy, PMHNP
Psychiatric Mental Health Nurse Practitioner
“I think it’s a good idea to hire DocVA because having a virtual assistant is very helpful. KC’s amazing. She’s been a really great virtual assistant. DocVA is very smooth in terms of the billing and everything else and a lot of communication to make sure that I’m happy with, you know, the performance of my VA.”
Vermont
Kim Inman, PMHNP
Owner & Psychiatric Mental Health Nurse Practitioner
“Our VA is wonderful! Our days are so much easier” “We have gotten patients that we otherwise would have missed due to missed phone calls” “basically anything that I need help with, she is able to help me with. I don’t think there’s ever been a task that she has said no to” “it’s such a great service. with Doc VA, it’s I’m able to have the services that I need. in a much more efficient manner.” “I love that she’s there when I need her and then just so much more convenient, so much more helpful for the practice”
Colorado Springs, Colorado
Erica Humbert, NP
Weight Loss & Hormone Replacement Specialist
“I initially worried about the cost of hiring a virtual assistant, but I quickly realized I couldn’t afford not to. My DocVA helped capture new patients, improve efficiency, and support the growth of my practice.” “When I was able to bring on my VA, the calls got captured, the new patients got scheduled, the messages were answered, and now I was not only getting my time back, but I was able to generate well over the revenue that it cost me. So, it really helped me grow and I don’t think I would have grown without it, without him.” “Everything I’ve asked him, he has mastered and actually, excitingly for me, he often knows how to do a task more efficiently than I do.” “I would definitely recommend it to any provider because DocVA specializes in VAs that handle medical practices. So if I wanted to just look for a virtual assistant anywhere, they may or may not have that medical knowledge… So that’s really particularly beneficial…”I truly will not, would not have grown my practice without DocVA and I would not have made the impact on the lives of the patients. So, the amount of people and that have been impacted just by my ability to work with Enrico has been phenomenal”
Florida
Dr. David Shadrick
Owner & Chiropractor - Davis Square Chiropractic
“I wouldn’t give this like a rating of a seven or eight out of 10. It’s a 10 out of 10 or it’s an 11 out of 10. I’m not, you know, a paid spokesman for Doc VA, but I feel like I am because I’m so happy with the service.” “Doc VA and Ceil sort of took on almost all the administrative stuff in the background. So the practice is a completely different practice right now from the perspective of the providers and the staff and me.”
Somerville, Massachusetts
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