Medical Billing Virtual Assistant.
DocVA places one dedicated medical billing virtual assistant inside your practice at $10.95 an hour, working the claims queue in the practice management system your biller already opens. Days in A/R is the gap between doing the work and getting paid for it. The payer clock does not pause while your desk answers calls, so charges sit unbilled and denials go unworked until the appeal deadline passes. We work that queue daily, so your appeals land inside the filing deadline and your aging report stops carrying last quarter’s money.
BILLING SOLUTIONS
Hand Us the Claims Your Desk Keeps Postponing
We scope every task in writing before your assistant opens a single claim:
Charge entry
We post charges the day the encounter closes, so your claim leaves within 24 hours.
Eligibility checks
We verify coverage before the visit and record the copay, which clears your single largest denial cause.
Claim submission
We scrub demographics against payer rules before submission, then clear your clearinghouse rejections the same day.
Denial management
We work your denial queue every day and appeal what the payer will reconsider. Your biller signs only what needs a signature.
Prior authorization
We submit the request, then track the payer for an answer.
AR follow-up
We call payers on your oldest claims first, starting with the ones nearest a filing deadline.
Payment posting
We post remittances against your deposits, so your month closes cleanly.
Name the queue your practice postpones, and we scope the role around it.
Discover What Better Medical Billing Support Looks Like
Here’s what changes when DocVA takes your after-hours calls:
Billing Metric
Published Benchmark
How We Get You There
Days in AR
30 to 35 days (MGMA)
We work your aging report by payer weekly, starting with the claims closest to a filing deadline.
Clean claim rate
95 to 97 percent on first pass (MGMA)
We fix registration and eligibility errors before submission, which cause nearly 27 percent of denials.
Final denial rate
Under 2 percent (MGMA)
We appeal every denial your payer will reconsider, and MGMA finds 86 percent avoidable.
AR aged past 90 days
10 percent of total AR or less (MGMA 90/90 rule)
We call your oldest claims first, so last quarter's money leaves your aging report this quarter.
Cost to rework one claim
$25.20 (MGMA)
We catch the error before submission, so your practice never pays to fix it twice.
Denials never resubmitted
As many as 60 percent industry wide (AHIMA)
We resubmit yours, because two-thirds of denied claims stay recoverable.
Improve Your Medical Billing Performance
Aging claims and denied reimbursements ran the billing desk at Interim Healthcare of Mercer County before DocVA. One client’s billing assistant has since recovered $123,000 from claims the practice had already earned and written off, if not on paper. Nothing about that recovery was clever: it came from working the denial queue every shift and calling the oldest claims first, which is what nobody at a busy front desk has time to do. Send us your aging report, and we will tell you which claims are still inside a filing window.
Trust the Biller We Place in Your Practice
We endorse only candidates who have billed U.S. claims, so your assistant reads a denial code on day one.
One named assistant
Your practice works with the same biller every day, so she learns your payer mix once.
Your own system
Your assistant logs into the system you already pay for, so your AR report never leaves your control.
HIPAA training before placement
We train every assistant on privacy and security expectations before she opens a chart.
Certified billers and coders
Every assistant we place has worked claims inside U.S. clinics, and many hold an active RN license.
Your final say
You interview the shortlist and pick your assistant. Nobody touches a claim without your approval.
No lock-in period
You keep the seat because it costs less than it saves. Cancel any time.
Compare Us Against an Outsourced Billing Company
Here’s what changes when DocVA takes your after-hours calls:
Your Pain Point
DocVA
Other Providers
A good month raises your invoice
You pay $10.95 an hour, so a $4,000 claim costs the same to work as a $90 one.
A fee of 4 to 10 percent of net collections climbs every month your revenue grows.
Denials expire before anyone opens them
Your assistant works your denial queue every shift and appeals inside the filing window.
A batch team touches your account on a monthly cycle, and a 90-day filing window closes inside it.
Your data moves off your system
Your assistant works inside your system, so you can pull your aging report whenever you want.
Your claims move onto the vendor platform, and your visibility arrives as a monthly summary.
Nobody flags a payer change
Your assistant tells your biller which payer changed a rule the week the denials start.
A quarterly review names the trend after a full quarter of denied claims.
You need eligibility work covered too
Your assistant verifies tomorrow's coverage between claim batches, because you set the scope.
A billing contract covers submitted claims only, so your front desk keeps verifying coverage.
HOW IT WORKS
Start Your Billing Coverage in Six Steps
1. Audit your queue
We read your aging report and top denial reasons, then list the tasks you want covered.
2. Meet your shortlist
3. Choose your assistant
You interview and select. Nobody starts without your approval.
4. Scope the access
We add your assistant to your system with named credentials at the permission level you set.
5. Train on your payers
Your assistant learns your top payer rules and appeal templates before touching a live claim.
6. Go live
Your assistant works the queue while you watch the first submissions clear. We revisit the scope as your volume changes.
Book Your Consultation This Week
Claims lose their appeal window while your queue waits, and the payer that would have paid in March stops answering by September. Send us your aging report and the denial reason you see most often. We will show you how one dedicated billing assistant clears that backlog inside your own system, on the hours you schedule.
FAQ
Frequently Asked Questions
Will your assistant work our hours from the Philippines?
Payer
Who selects the codes on our claims?
Your provider and your coder own every code selection, and your assistant bills what your documentation already supports. They flag a note missing a modifier before submission, then return it to your team for the decision.
What happens to our queue if the assistant resigns?
You see a replacement shortlist within days, and your written scope means she starts from your process. Your claims sit in your own system throughout, so no work leaves with the person.
Can one assistant keep up a twelve-provider claim volume?
One seat rarely covers a group that size, so we scope the seat count against your monthly claim count and payer mix. Practices scale to a team of five assistants on one documented process, and every seat bills the same $10.95 an hour.