Flat Rate Answering Service
DocVA answers your practice’s calls for a flat $10.95 per hour, so a call costs the same dollar amount whether it resolves in ten seconds or ten minutes. A flat rate removes the pressure and lets your assistant spend the time a call requires without a meter running in the background. The payoff shows up on your invoice: one rate tied to the hours you schedule, built around your practice.
Trust a Team With Real Healthcare Experience
Answering your patients’ calls well takes someone who has worked a medical front desk before and understands what a patient means when they call in scared or confused. A flat rate only pays off if the person on the line is worth the rate.
Here is what stands behind your assistant:
Prior U.S. healthcare experience
DocVA only places an assistant who has worked inside a U.S. clinic or hospital, so your patients reach someone who already knows the job.
HIPAA training
DocVA trains every assistant on privacy and security expectations before they touch a patient record.
One dedicated assistant
DocVA assigns one person to your practice, so your patients talk to someone who remembers their last call.
No lock-in period
DocVA keeps your business by doing the job well, not by holding you to a contract term.
When you book a consultation, DocVA matches you with an assistant whose background fits your specialty.
Full Scope
See What Your Flat Rate Covers
Your flat rate covers the full range of calls your front desk receives. DocVA prices every call type into the same hourly rate, so scope never becomes a reason to bill you more.
Here is what your flat rate answering service includes:
Appointment scheduling
DocVA books and confirms every appointment directly in your calendar, so nothing waits for a callback.
Rescheduling and cancellations
DocVA moves an appointment the moment a patient calls, then works your waitlist to fill the opening.
Insurance questions
DocVA answers a coverage question at the same rate as a routine call, however long the question takes to resolve.
Prescription refill requests
DocVA routes every refill request to the right person on your team, so nothing sits unresolved.
Urgent calls
DocVA follows the escalation rule your practice writes, so a call needing a provider reaches one right away.
General questions
DocVA handles a routine question live, so your front desk stays free for the patient standing in front of them.
Compare DocVA to a Per-Minute Answering Service
Most answering services price by the minute, and that model shapes how they treat your calls. Here is how the two pricing models compare against the problem you are trying to solve:
Your Concern
Other Answering Services
DocVA
Unpredictable monthly invoices
They meter every call by the minute, so your bill moves with call volume you cannot forecast.
DocVA charges a flat $10.95 an hour, so your invoice matches the hours you scheduled.
Calls that need real time cost more
They charge more the longer a call runs, so the calls your patients need handled well cost you the most.
DocVA treats a detailed question the same as a routine call, because the rate never changes with call length.
Extra fees stacked onto the rate
They often add a per-call fee on top of the per-minute rate, so a short call still carries a minimum charge.
DocVA builds one hourly number with nothing added on top of it.
Plan upgrades forced by growth
They move a practice into a higher-minute tier once volume crosses a threshold, resetting the terms.
DocVA adjusts your scheduled hours as your call volume changes, so growth never forces a new contract.
Overage charges mid-month
They charge a steeper overage rate once your monthly minutes run out, often before the month ends.
DocVA never bills an overage rate, since your flat hourly rate already covers the time you scheduled.
Get Started With a Simple Setup Process
Setting up your flat rate answering service does not require a new phone system. DocVA builds the service around your practice, then launches it on a timeline you control.
1. Call review
DocVA looks at your call volume and the hours your phones ring the most.
2. Rate and hours setup
DocVA sets your flat hourly rate and the schedule your assistant covers.
3. Escalation rules
Your practice writes what the assistant handles directly, in writing, before the first shift.
4. Candidate match
DocVA presents an assistant whose healthcare background fits your specialty.
5. Interview and selection
You interview the candidate and choose the assistant who joins your practice.
6. Launch
Your assistant starts taking calls on your existing line, at your flat rate.
FAQ
Get Answers to Your Flat Rate Questions
Does a flat rate lower the quality of a call?
No. A flat rate removes the reason to rush a call off the phone, since the rate never changes with how long the call runs. Your assistant spends the time a question actually needs, without a meter shaping that decision.
Can a flat rate cover a practice with high call volume?
Yes. DocVA schedules your assistant’s hours around your real call volume, including the stretch when your front desk goes to voicemail. If your volume grows past one assistant, DocVA adds hours or a second assistant instead of changing the pricing model.
Will the invoice change from month to month?
Your invoice reflects the hours you scheduled, so it holds steady unless you change those hours yourself. DocVA does not add a per-call fee once your volume grows, and the rate does not shift into a higher tier either.
Book Your Flat Rate Consultation
If your phone bill swings every month, a consultation is the right next step. Tell us your call volume and the hours your phones ring. We will build a flat rate around your practice instead of a plan built for someone else.