DocVA vs MedVA
DocVA and MedVA both place virtual assistants inside U.S. medical practices, but they built different models to get there. DocVA recruits clinicians and billing specialists who have already worked in a U.S. clinic and publishes one hourly rate for every hire. MedVA built a much larger bench and prices security and service level separately from its advertised starting rate.
- Highly experienced clinical talent
- No lock-in periods, cancel anytime flexibility
- Transparent pricing
- Built-in HIPAA-focused security
- Dedicated one-on-one support that scales for any sized practice
- A tiered pricing structure
- Standard engagement structures
- Low starting rates with possible add-ons
- Optional advanced security packages
- A larger, more corporate vendor model
We built this comparison from what each company actually publishes about itself. Rates and contract terms come from each company’s pricing pages, and we checked compliance claims against named client quotes instead of an aggregate rating site. Where a company left a figure or a policy unpublished, we flagged the gap instead of estimating one, since what a company won’t publish tells a practice almost as much as what it will.
DocVA vs MedVA at a Glance
| Feature | DocVA | MedVA |
|---|---|---|
| Published rate | $10.95 an hour, all-inclusive | Starts at just $10/hour; flat monthly rate set by role type and VA experience-level |
| Price for add-ons | No upcharge for bilingual assistants or software skills | Enhanced-security and secure-facility placements priced separately. No rate published |
| Contract | No lock-in period, no minimum term, cancel anytime | "No long-term commitment required." Notice period not published |
| Talent | Licensed RNs, registered pharmacists, certified billers, experienced U.S.-clinic scribes | HIPAA-trained assistants, top 10% endorsed to a client |
| Compliance | Quarterly HIPAA refreshers, cybersecurity training, Philippine Data Privacy Act of 2012 | HIPAA training, SOC 2 monitored systems, optional secure facility |
| Speed | Shortlist with resumes and intro videos in 24 to 48 hours | Matched in 48 hours. Onboarding published as 2 to 3 days on one page, 7 to 10 on another |
| Who picks the person | Your practice interviews the shortlist and sets the start date | Not published |
| Support | Dedicated account manager, IT support, weekly check-ins | Varies by service package |
Choose DocVA if you want experienced clinical talent, one visible price, flexible terms, dedicated support that scales from one seat to a full team.
Choose MedVA if you want one of the largest assistant pools in the category, a full-time placement model, a lower advertised starting figure.
Where DocVA Excels
Every candidate DocVA endorses has already worked in a U.S. clinic or hospital, so your assistant can read a chart and speak the terminology from the first shift instead of learning both on your time. Many hold active Registered Nurse licenses, including USRN and PHRN dual licenses, while others are registered pharmacists or certified medical billers who spent years inside prior authorization queues.
Those candidates come from recruiting pipelines in both the Philippines and Latin America, run by a COO with more than 18 years of placement experience. The same process that fills a single seat staffed DocVA’s largest active client, a California cardiology practice running 17 medical virtual assistants.
Benefits
- 1. Credentialed talentLicensed doctors, nurses, and certified billers, never generic admin staff
- 2. One published rate$10.95 an hour covers bilingual and specialty skills with no lock-in period
- 3. You hireYour practice interviews the shortlist and sets the start date
- 4. Team buildingStaff one desk or seventeen experienced VAs from the same talent pipeline
- 5. Ongoing supportA named account manager and IT specialist, weekly check-ins, fast replacement if fit ever slips
Understanding MedVA's Model
MedVA runs the volume version of this category, screening a large applicant pool and endorsing only the top 10 percent of applicants to a client. Its assistants work from the Philippines, Latin America, and India.
Pricing works differently from DocVA’s, because MedVA advertises a $10 starting figure while its pricing page carries no dollar amount at all. Each security tier is priced to match the infrastructure behind it, so your practice’s price comes out on the discovery call.
Benefits
Reviews: What a Practice Can Actually Verify
Neither company carries a client review profile on G2, Capterra, Clutch, or Trustpilot, which is normal for staffing rather than a mark against either one. Both publish named clients instead, and a quote with a name, title, and practice describes work a reader can recognize from the inside.
Katie Mannon, RN: "Allan has recovered $123,000 for us," and "I feel safer using DocVA than I would be hiring privately"
Dr. Param Ghuman of North Sound Kidney Physicians reports "faster patient communication and responsiveness"
Alexandrina Webb of Healthcare Billing 360: "DocVA helped me scale from a solopreneur into a growing company. Today, I have a team of five highly skilled virtual assistants who have become an integral part of my business"
Julian Johnson, revenue cycle manager at Retina-Vitreous Associates: "The virtual assistants made an immediate impact. Each assistant took on roughly a thousand claims and handled them with incredible efficiency"
Babak Samimi, MD, of Samimi Orthopedics: "The challenge with a busy office is constant phone calls. A virtual assistant helped manage them efficiently, calls answered, emails addressed, and authorizations processed, while ensuring patient care"
Arash Bereliani, MD, medical director at Beverly Hills Institute of Cardiology: "Before MEDVA, my biggest struggle was finding the right employees, training them, ensuring they did a good job, and managing their salaries and benefits. MEDVA has really helped solve that for me"
MedVA Alternatives Worth Comparing
Practices comparing these two usually want a third quote before deciding, and the four models below answer very different budgets.
| Alternative | Model | Published price |
|---|---|---|
| DocVA | Dedicated assistants with U.S. clinical experience | $10.95 an hour |
| HelpSquad Health | Managed BPO, HIPAA-trained generalists; engagements start at 20 hours a week | $10 to $13 an hour voice, $8 to $10 digital |
| Neolytix | Revenue cycle firm; assistant staffing is one service line; ISO 27001:2022 certified | Quote only |
| Delegated | U.S.-based W-2 assistants at a premium tier | $1,200 a month for 25 hours |
Evaluating Operational Maturity and Security
Security decides this one. DocVA runs an in-house compliance program with dedicated quality and security officers, HIPAA training before anyone touches a chart, quarterly refreshers, government background checks, and monitored work devices. MedVA publishes HIPAA training, encrypted work devices, an Epic-approved secure facility, and a Compliancy Group badge reading “SOC 2 monitored.”
Benefits
| Safeguard | How It Protects Your Practice |
|---|---|
| ✓Quarterly HIPAA refreshers | Every assistant retrains each quarter, never a one-time onboarding module |
| ✓Government background checks | Completed before any candidate reaches your shortlist |
| ✓Cybersecurity training | Covers phishing, password discipline, sensitive data handling |
| ✓Monitoring software | Runs on every work device for accountability |
| ✓Philippine Data Privacy Act of 2012 | Statutory protection above the client agreement |
What This Means for Your Staffing Decision
DocVA fits practices that want credentialed U.S. clinical experience at a flat $10.95 an hour, bilingual capability included, with a shortlist ready to interview within 24 to 48 hours of your discovery call.
MedVA fits practices leaning on its larger bench and tiered security options, since its rate comes from a discovery call instead of a published number, so ask both companies what your specific plan would cost before comparing starting rates.
For a practice that wants clinical credentials and bilingual coverage priced before anything is signed, DocVA is the better fit.
Frequently Asked Questions
Which company is the better fit for a large multi-site group?
MedVA publishes more than 2,400 active assistants and 1,000 clients across 48 states, so a group filling many seats at once has real depth to draw on. DocVA builds to the same scale one interviewed hire at a time, which suits a practice that wants to meet every candidate.
Which company offers more security options?
MedVA publishes three tiers, including an Epic-approved secure onsite facility, each priced to the infrastructure behind it. DocVA runs a single standard on every seat instead, with HIPAA training before chart access, quarterly refreshers, government background checks, and monitored devices.
Which company offers better software integration?
Both companies support major healthcare systems, and neither publishes an integration list. DocVA’s assistants often adapt faster to complex systems like Tebra/Kareo and Athena, since each has worked inside a U.S. clinic already.
Which company makes pricing easier to plan around?
The two publish it differently, and neither requires a long-term commitment. MedVA quotes itemized pricing on the discovery call so the number matches the role, while DocVA publishes $10.95 an hour across roles.