Professionals Who Trust DocVA

“I was blessed in finding Sherlyn because she seems to have some pharma background which was very influential to her to get on board with little training. She is always 2 mins early in our Zoom call. On the Zoom call, she beats me to every Zoom call. She puts in extra hours. She is able to learn HubSpot, our CRM, faster than I can. She is quick to learn and definitely a valuable asset to the growth of my business and the business for the pharmacy. My DocVA Sherlyn quickly became more than an assistant—she became a trusted partner who helps manage client communications, oversee our CRM, and keep operations running smoothly, even when I’m away. She got on board and we operate 6 days a week, 24 hours a day, and on my first real vacation, I handed the keys off to Sherlyn and I came back and everything was still running smooth. Sherlyn takes over the reins and deals directly with the owner of the telemedicine company, C-suite executives all the way down. She is very professional. She’s able to communicate with the owners of multi-million dollar companies down to someone that is just starting up in the industry. I do not think she has taken any time off either. Now that I think about it, I think we are both made for each other.”

“Hiring a virtual assistant through Doc VA was probably one of the best decisions I’ve ever made; it has changed my practice tremendously.” “Once I got Shy on board, I was able to connect with patients much quicker, get them onboard, get prior authorizations done, follow up on visits… things are just going much more streamlined and more efficiently. So, I’ve been able to increase the number of people that I see. She has been helping me with some marketing tasks as well… and it’s really grown the number of people that I see per day and per week. Before bringing Shy on board, I didn’t have the capacity to handle day-to-day administrative tasks alongside patient care. Now, everything is much more streamlined and efficient. Patients are onboarded quicker, prior authorizations are done, and my daily patient capacity has significantly increased. ​What sets Doc VA apart is the high quality of their candidates. Shy doesn’t just handle daily tasks; she has actively enhanced how my practice runs by building out our CRM, tracking referrals, and creating a training manual for future growth. I get compliments from my patients about her almost every day. She is professional, prompt, and incredibly helpful. Doc VA recruits top-tier talent, and I highly recommend them to any provider looking to grow their practice.” “I think you were able to recruit very high quality candidates and the followup has been great. There have not been any issues with my assistant, but had there been, I felt confident that you guys would have been able to address it or at least, you know, look into the root cause of the issue because I’ve been getting a lot of feedback and a lot of touch points from the company itself.”

“What sets DocVA apart is their hands-on support. They consistently check in to ensure both my practice and my virtual assistant have everything needed to succeed.” I’m very thankful to DocVA for finding Jonalee and providing her for me. I had experiences in the past with other VAs so I was very leery and unsure as to what I was going to get and what to expect and it’s been really amazing.”

“One of the biggest improvements we’ve seen is faster patient communication and responsiveness. My VA “Diana is able to kind of listen to those patients’ needs and send us messages and we can have just kind of Diana respond to them. So that kind of saves us a lot of time where we can concentrate on seeing office patients. The biggest thing that stood out from her was the fact that she’s a nurse… being a nurse that she’s aware of some of the medications and, obviously, right here’s a little deep clinical knowledge. I was very lucky to, have Diana and I have DocVA help kind of vet out the whole process to kind of make the process very very easy. Having a virtual VA and, having reduced our cost it’s a huge plus and a and a huge benefit.”

“Before DocVA, we struggled with aging claims, denied reimbursements, and inconsistent processes. “Allan has recovered $123,000 for us. That’s a big deal. That’s a lot of money. The amount of work that he puts out in a day is pretty unbelievable. I think he is a problem solver. We don’t have any real communication excuses with Allan. Even better contact sometimes than people we have directly in the office. He’s just readily available. He just kept fighting for [claims]. He just kept going back to people and saying, ‘You have an unpaid claim.’ He’s not afraid to make the phone call… he’s not afraid to get on the phone and talk to people and find out who he needs to speak to. Allan handles a large amount of money for us and all of our information and we trust him. I feel safer using DocVA than I would be hiring privately… because I feel like we’re supported by DocVA. We’ll definitely be hiring again from DocVA. We’re just hoping to keep Allan for as long as we possibly can. He’s just been a great extension to our team.”

“DocVA helped me scale from a solopreneur into a growing company. Today, I have a team of five highly skilled virtual assistants who have become an integral part of my business.” “They do such a great job. They go above and beyond anything I could ever experience or want and put me at ease on opening up Healthcare Billing 360 to allow that growth. They’re very organized, detail orientated… what I really, really, really appreciate is their integrity and their attention to detail and they go above and beyond my own standards and I set pretty high standards and they exceeded that. I mean together, tenacious, all the things. And that’s what not only makes a strong team, but a strong company at its core. It’s very cost-effective. We’re all virtual, but in a sense, I feel like we’re maybe virtual, but we’re right next to each other in a sense. I will forever come to [Doc]VA. I’m very very very happy. It was fairly quick and easy onboarding which is amazing. I’m really really thankful for you all taking the time to reading my emails and really homing in on what it is that I’m requesting and asking for in a VA and really hitting it on the nail every time.”

“Before hiring a DocVA, our physician spent evenings and weekends completing medical notes. Today, our VA scribe handles documentation efficiently, giving valuable time back to both the practice and the physician.”

“I think it’s a good idea to hire DocVA because having a virtual assistant is very helpful. KC’s amazing. She’s been a really great virtual assistant. DocVA is very smooth in terms of the billing and everything else and a lot of communication to make sure that I’m happy with, you know, the performance of my VA.”

“Our VA is wonderful! Our days are so much easier” “We have gotten patients that we otherwise would have missed due to missed phone calls” “basically anything that I need help with, she is able to help me with. I don’t think there’s ever been a task that she has said no to” “it’s such a great service. with Doc VA, it’s I’m able to have the services that I need. in a much more efficient manner.” “I love that she’s there when I need her and then just so much more convenient, so much more helpful for the practice”

“I initially worried about the cost of hiring a virtual assistant, but I quickly realized I couldn’t afford not to. My DocVA helped capture new patients, improve efficiency, and support the growth of my practice.” “When I was able to bring on my VA, the calls got captured, the new patients got scheduled, the messages were answered, and now I was not only getting my time back, but I was able to generate well over the revenue that it cost me. So, it really helped me grow and I don’t think I would have grown without it, without him.” “Everything I’ve asked him, he has mastered and actually, excitingly for me, he often knows how to do a task more efficiently than I do.” “I would definitely recommend it to any provider because DocVA specializes in VAs that handle medical practices. So if I wanted to just look for a virtual assistant anywhere, they may or may not have that medical knowledge… So that’s really particularly beneficial…”I truly will not, would not have grown my practice without DocVA and I would not have made the impact on the lives of the patients. So, the amount of people and that have been impacted just by my ability to work with Enrico has been phenomenal”

“I wouldn’t give this like a rating of a seven or eight out of 10. It’s a 10 out of 10 or it’s an 11 out of 10. I’m not, you know, a paid spokesman for Doc VA, but I feel like I am because I’m so happy with the service.” “Doc VA and Ceil sort of took on almost all the administrative stuff in the background. So the practice is a completely different practice right now from the perspective of the providers and the staff and me.”