Core Responsibilities: Bianca’s primary focus is answering phone calls and scheduling. Additionally, she handles collection calls for outstanding bills, performs appointment reminders, enters new patient paperwork, and verifies insurance plans.

Operational Improvements: Since bringing Bianca on, the office has seen increased consistency and reliability. Because the office is now consistently staffed and calls are answered, the practice is booked weeks in advance.

Professionalism: Dr. Gushing describes the experience as seamless, noting that Bianca is professional, proactive, and quickly handles any task requested of her.