Virtual Medical Assistant.
Knowledgeable, Experienced, and Dedicated Medical Assistants. $10/Hour.
Most virtual medical assistant companies send you whoever’s available. DocVA sends you an experienced healthcare professional: one person, working with your practice every day, at $10 per hour.
If you’ve tried VMAs before and been disappointed, the problem probably wasn’t the concept. It was generic staff, rotating coverage, or a vendor that treated your practice like a ticket number.
DocVA is built differently.
What Makes DocVA Different
Your VA is a healthcare professional, not an admin generalist.
Every DocVA virtual medical assistant is an experienced healthcare professional. They understand medical terminology, U.S. insurance workflows, and what your practice actually needs without a months-long learning curve.
You get one person. Every day.
Your VA integrates into your team like an in-house hire. Same person answering your phones, managing your schedule, handling your documentation. No rotating pools, no explaining your workflow from scratch every week.
You keep control of your workflows.
DocVA sources, vets, and supports your VA, but your VA works your way, in your systems, on your schedule. You get the cost advantage of offshore staffing without giving up how your practice runs.
No contract required.
We don't lock you in. If it's not working, you can cancel anytime. That said, our practices typically stay because their VA becomes an indispensable part of their team.
What Your DocVA Virtual Medical Assistant Can Do
Unlike task-specific hires who only know one corner of your practice, DocVA medical assistants are highly experienced and understand the full picture of healthcare administration. Your VA understands how a prior auth delay affects a patient’s care plan, how a missed call becomes a missed appointment, and how front-desk decisions ripple into billing. That context is what makes them genuinely useful, not just someone who can follow a script for one job.
Patient Calls & Phone Management
Answering inbound calls, triaging inquiries, routing urgent matters, managing call volume during peak hours Understands clinical context well enough to distinguish routine questions from situations that need immediate staff attention, without putting every call through to your clinical team
Appointment Scheduling & Management
Booking, rescheduling, confirmations, cancellation management, waitlist coordination Knows how different appointment types affect your day: a new patient consult isn't the same as a follow-up, and scheduling errors have downstream effects your VA knows how to anticipate
Insurance Verification & Prior Authorization
Eligibility checks, benefits verification, prior auth submissions and follow-up, payer communication Familiarity with U.S. insurance workflows means fewer errors, faster turnaround, and less back-and-forth — this is where medical background pays off most directly
Medical Records & Chart Prep
Updating records, preparing charts before appointments, managing documentation requests, organizing patient history Can read and work within clinical documentation accurately, not just moving files, but understanding what's in them and what's missing
Patient Follow-Up & Communication
Post-visit follow-ups, appointment reminders, responding to routine patient inquiries, care gap outreach Communicates with patients using appropriate medical language without overstepping clinical boundaries, a balance that requires healthcare background, not just customer service training
Live Medical Scribing
Real-time documentation during patient encounters, EHR entry, note formatting per provider preference Proven experience supporting U.S. clinical environments means your VA captures the right clinical detail without the provider having to re-explain terminology or correct documentation errors after the fact
Billing & Administrative Support
Charge entry support, claims follow-up assistance, patient billing inquiries, coordination with billing staff or vendors Understands how clinical decisions connect to billing codes, reducing the back-and-forth between your clinical and administrative sides
Need a role that spans several of these, or something specific to your specialty or workflow? We’ll build it with you.
Specialties We Support
DocVA VAs work across outpatient practice types. Because every endorsed DocVA medical assistant has proven experience working with U.S. medical clinics, facilities, and hospitals, they’re not starting from zero when they join your team. They already understand the workflows, terminology, and administrative pressures specific to your specialty.
Primary Care
Internal Medicine
Cardiology
Physical Therapy & Rehabilitation
Chiropractic
Dental
Medical Subspecialties
Urgent Care
Dermatology
Orthopedics
OB/GYN
Neurology
Gastroenterology
Pediatrics
Psychiatry & Behavioral Health
HIPAA-Compliant by Design
Every DocVA virtual medical assistant holds HIPAA certification before working with any practice. They handle PHI with the same standards expected of in-office staff.
Your VA’s device is also equipped with time-tracking and monitoring software, so you always have visibility into their work. And because the Philippines’ Data Privacy Act of 2012 legally prohibits unauthorized disclosure of private information, your patients’ data has legal protection on both ends.
How It Works
Getting started takes less time than hiring a local employee.
Discovery Call
We learn about your practice, workflows, and what kind of support you need.
What You Do
Tell us how your front desk runs and what you need covered
Next-Day Shortlist
You receive curated candidate profiles with resumes and introduction videos.
What You Do
Review candidates on your own time
You Interview
Choose the VA who's the right fit for your team.
What You Do
Choose the receptionist who's the right fit for your team
Set a Start Date
Your VA begins, and DocVA stays involved for ongoing support.
What You Do
Introduce them to your systems and workflows
Ongoing Support
DocVA stays involved: if anything isn't working, we resolve it quickly
What You Do
Focus on your practice; we handle the backend
If at any point your VA isn’t performing or isn’t the right cultural fit, we move quickly to resolve it.
The Cost Comparison
A U.S.-based medical front office hire typically runs $18–$25/hour, and that’s before benefits, payroll taxes, PTO, or turnover costs. DocVA VAs start at $10/hour, with no benefits overhead, no office space required, and no long-term contract.
In-House Medical Front Office Hire
- $18–$25/hour base rate
- Benefits & health insurance required
- Payroll taxes required
- PTO & sick leave required
- Office space & equipment required
- Turnover and rehiring costs when staff leave
DocVA Virtual Medical Assistant
- $10/hour, all in
- No benefits overhead
- No payroll taxes
- No PTO or sick leave
- No office space required
- No contract, cancel anytime
That’s the same administrative capacity for roughly half the direct cost, and none of the overhead.
Ready to Add an Experienced Virtual Medical Assistant to Your Practice?
Book a free consultation and get a shortlist of candidates within 24 hours.
Frequently Asked Questions
We tried a virtual assistant before and it didn't work out. What makes DocVA different?
The most common reasons VMAs fail are generic staff without medical knowledge, rotating coverage that prevents any real continuity, and vendors who disappear after placement. DocVA addresses all three. Your VA is a licensed healthcare professional — an RN, pharmacist, certified biller, or experienced medical scribe — who already understands medical workflows, not someone learning on the job. You work with the same person every day, so they actually learn your practice. And if a placement isn’t working, we intervene quickly and find a replacement.
How much time will I spend training a new VA?
Less than you’d spend onboarding an in-office hire. Because DocVA VAs come with clinical or administrative credentials and proven familiarity with U.S. insurance and healthcare workflows, the foundational knowledge is already there. You’re training them on your systems and preferences, not on what a prior authorization is. Most practices report that their VA is running independently within the first few weeks.
Is my patient data actually secure with a remote worker overseas?
Yes, and it’s protected by two layers of compliance. Your DocVA VA is HIPAA-certified and handles PHI to the same standard as your in-office staff. They’re also bound by the Philippines’ Data Privacy Act of 2012, which carries serious legal penalties for unauthorized disclosure of private information. Their devices are equipped with monitoring software, and DocVA provides cybersecurity guidance as part of onboarding.
Will my VA be able to work in our EHR/EMR system?
Yes. DocVA VAs work within whatever system your practice already uses, with no required software on your end. Because they’re integrated into your workflows rather than running on a separate platform, the transition is minimal.
What happens if my VA isn't working out?
We fix it fast. If performance is the issue, DocVA intervenes directly because your VA has support on our end, not just yours. If it’s a fit issue (personality, communication style, pace), we find you a replacement. You’re not stuck managing a staffing problem alone, and you’re not locked into a contract while you wait for a resolution.
Do I need to worry about AI replacing this role soon?
AI tools are useful for specific tasks, but they don’t replace the judgment, communication, and workflow flexibility an experienced human brings to your front office. DocVA VAs can also work alongside AI tools your practice already uses if needed. What a VA provides that AI doesn’t is accountability, patient rapport, and the ability to handle the unexpected.
Is there a minimum commitment or contract?
No contract, no minimum term. You can cancel anytime. We’re confident enough in the quality of our placements that we don’t need to lock you in to keep your business.
Ready to get back to focusing on your patients?