Virtual Medical Assistant.
DocVA places one dedicated virtual medical assistant inside your practice at $10.95 an hour, working the same EHR your staff opens every morning. We give you an experienced healthcare professional who absorbs the paperwork your clinical team carries, so your providers close their charts before they go home.
WHO YOU GET
Trust the Person We Place in Your Practice
One Named Assistant
Your patients hear the same voice every call, so a regular never re-explains a condition to a stranger.
Your Systems
Your assistant logs into the EHR you already pay for, so your team learns nothing new.
HIPAA Training Before Placement
We train every assistant on privacy and security expectations before she opens a chart.
U.S. Healthcare Backgrounds
Every assistant we place has worked inside a U.S. clinic, and many hold an active RN license.
Your Final Say
You interview the shortlist and choose your assistant. Nobody joins without your approval.
No Lock-In Period
You keep the seat because it earns what it costs. Cancel any time.
WHAT WE HANDLE
Our Virtual Medical Assistant Services
Name the task your practice struggles with most, and we build the role around that gap.
Patient Calls
Inbound answering, triage, routing by your rules, peak-hour coverage
Every caller reaches a person, so the patient who would have hung up books instead
Appointment Scheduling
Booking, rescheduling, cancellations, confirmations, waitlist backfill
Your day runs full, because a cancellation gets backfilled the same morning
New Patient Intake
Registration, demographics, forms, insurance on file
Your provider starts on time, because the chart is built before the patient arrives
Insurance Verification
Eligibility, benefits, copay, deductible, network status
Your desk collects the correct amount at check-in instead of billing for it six weeks later
Prior Authorization
Submission, payer follow-up, escalation on day five, status tracking
Your provider gets an answer they can act on, so treatment stops waiting on a payer
Prescription Refills
One refill queue, last visit checks, provider routing
Refills clear in a day, so the pharmacy stops calling your front desk
Chart Prep
Chart build, records updates, history organization, consent forms
Your provider opens a chart that is already complete
Live Medical Scribing
Real-time documentation during patient encounters, EHR entry, note formatting per provider preference
Your provider closes her notes at the visit, so charting stops following her home
Billing Support
Charge entry, claims follow-up, denial flags, patient billing calls
Your charges leave within 24 hours, so your money stops sitting in a drawer
SPECIALTIES
Find Your Specialty
Compare Us Against Other Virtual Assistant Providers
Your Concern
Other Providers
DocVA
You re-explain your workflow every week
A shared pool assigns whoever clocked in, so your instructions start over Monday.
Your assistant learns your practice once. By week three, they know which provider each regular sees.
Your assistant cannot read a chart
Generalist firms give an office admin a HIPAA module, then market them as a medical VA.
Every assistant we place has U.S. healthcare experience and reads clinical documentation accurately.
Prior auths stall for weeks
Task-based vendors submit the form, then hand the follow-up back to your nurse.
We track every authorization to a written answer and escalate on day five.
Your bill climbs in busy months
Per-task rates rise the month your call volume does.
You pay $10.95 an hour for the hours you scheduled.
Support disappears after placement
A placement fee comes due at signing, then the vendor stops answering.
We stay on the account and replace an assistant who underperforms.
A long agreement outlasts the results
Annual agreements and 90-day minimums hold you through the months you want out.
No lock-in period and no minimum term apply. Cancel any time.
Simple Process
Start Your Assistant in Five Steps
Discovery call
We map your call volume hour by hour, then list what you want covered.
Next-day shortlist
We send resumes and video introductions from assistants who match your specialty.
Your Interview
You meet the shortlist and pick your person.
Systems access
We add your assistant to your EHR under individually named credentials.
Go live
Your assistant starts, and we revisit the scope as your practice changes.
Pricing
Compare the Cost Against a Local Hire
In-House Medical Front Office Hire
$17 to $25 an hour
$4.50 an hour for office and administrative support staff, about $9,400 a year, with the premium resetting every renewal.
$2.58 an hour in legally required benefits, about $5,400 a year, starting with 7.65% employer FICA on every dollar of wage.
$2.96 an hour in paid leave, about $6,200 a year, and your desk still needs covering on those days.
A workstation, computer, phone and headset before day one, plus the square footage that desk occupies every month.
Healthcare separations run 2.9% a month—an annualized 35% of the workforce—and every exit restarts the search.
DocVA Virtual Medical Assistant
$10.95 an hour
Nothing to enroll and nothing to renew.
Payroll taxes sit on our side of the invoice.
You pay the hours you schedule, so an unworked hour never reaches your invoice.
Your assistant works on her own equipment, running time-tracking and monitoring software so you see the hours you pay for.
No lock-in period and no minimum term. Cancel any time, and we replace an assistant who underperforms.
FAQ
Frequently Asked Questions
What hours will our assistant work?
The shift you set, on your clock. Most practices start the shift at 8 a.m. local, the hour the phones and the prior auth queue open together.
Can one assistant handle a busy multi-provider practice?
A dedicated assistant working only your practice clears more of your queue than a full-time on-site hire does, because nobody pulls her away to room a patient. We size a second assistant during your consultation once your volume outgrows one seat.
Can we add a second assistant later?
Yes, and the second seat joins the workflow your first assistant already follows at the same hourly rate. We size it against your call volume and your provider count, because a twelve-provider group does not run on one seat.
Should we use AI software for this instead?
Run both. AI drafts a progress note for very little, but a prior authorization appeal needs judgment, and so does a patient calling back confused about a discharge instruction.
Book Your Consultation Today
Charting after clinic takes hours your providers could spend seeing patients. Tell us which administrative task claims the most clinical time in your office, and we will show you how a dedicated virtual medical assistant covers it at $10.95 an hour.