Virtual receptionist jobs remote: Finding the best opportunities
Feeling stuck in a traditional office job?
Many in-office jobs require long commutes and rigid schedules. The result? A poor work-life balance.
If you’re looking for a more flexible lifestyle, look for virtual receptionist jobs remote sites.
Being a virtual receptionist gives you the chance to hone your customer service skills and work anywhere you want.
Want to know how to get started as a full time virtual receptionist? Keep reading for more insights:
What does a virtual receptionist do?
A virtual receptionist performs many of the same tasks as an in-house office receptionist. The main difference is they work remotely and work flexible hours.
Experienced call handling professionals like virtual receptionists work for any company that wants quality customer service without hiring someone in-house.
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They pick up or transfer calls from multiple clients and direct them to the appropriate person or department. They also take messages from the caller if the person they want to reach isn’t available.
Scheduling meetings
They manage calendars by booking appointments, sending reminders, and sometimes rescheduling meetings. They typically use tools like Calendly, Google Calendar, or Acuity Scheduling.
Customer service
Virtual receptionists answer questions, collect payments, provide basic information about a company’s service, and ensure the callers feel heard and valued.
Handling emails and chat
Using Gmail, Front, or Zoho Mail, a virtual receptionist also responds to emails, live chat inquiries, or manage incoming messages through social media.
Basic admin tasks
Virtual receptionists also handle data entry, buying office supplies, file management, or spreadsheet organization.
Forwarding messages
They will often forward urgent calls and messages to the right people within the company.
Call screening
Virtual receptionists also filter calls using Grasshopper or RingCentral. They only pass along the qualified calls to their manager or sales director.
Is remote work worth it for a virtual receptionist?
Yes, it’s absolutely worth it if you’re looking for a flexible lifestyle and a job that provides a good work-life balance. Here are good reasons to pursue a remote receptionist job:
1. Flexibility
Remote work often allows for a more flexible schedule, which means you can potentially balance your job with personal commitments easily. Some virtual receptionist jobs even offer part-time or night shift roles, which fits others’ lifestyles better.
2. No commute
Say goodbye to long hours of traffic congestion! One of the biggest perks of remote work is you don’t need to commute.
Without the need for a physical office, you can save more time and money. You won’t be dealing with the stress of congestion or public transport.
3. Work-life balance
If you have time-sensitive commitments during the day, being a virtual receptionist could give you the work-life balance you desire.
Some employers don’t even require you to log in during regular business hours in your time zone, as they have a different time zone or require after-hours service.
4. Worldwide opportunities
Remote work opens the door to working for clients or companies from different locations. You’ll gain access to a wider range of job opportunities, interesting perks, and better pay in some cases.
5. Skill development
As you work in virtual reception, you’ll sharpen skills that will benefit you down the road if you decide to start your own business or apply for a senior role.
For example, since you’ll deal with customer or patient calls, you will develop your interpersonal and communication skills.
Virtual receptionist – This is the most straightforward title, often indicating a role where you’ll manage the incoming and outgoing calls, take messages, and perform basic administrative tasks remotely.
Remote receptionist – Similar to the virtual receptionist title
Virtual admin assistant – This role has additional administrative tasks such as managing emails, scheduling appointments, and handling documents.
Remote customer service representative – This role is more focused on customer service but could still involve receptionist duties
Client services representative – Focused more on interacting with the clients and tending to their needs
Virtual office assistant – A broader title that involves receptionist duties as part of a larger set of office management and administrative tasks.
Call center representative – Sometimes, virtual receptionist jobs are listed under this title, especially if the focus is more on answering and directing calls.
Remote appointment scheduler – A more specific role where scheduling appointments for clients is the main duty, often part of a virtual receptionist’s duties
Virtual front desk coordinator – Used in companies where the receptionist’s role involves managing front desk operations remotely such as welcoming clients, scheduling meetings, and directing calls.
Industries that full time hire virtual receptionists
Healthcare ($15 – $25 per hour)
Finance ($20 – $30 per hour)
Technology ($12 – $20 per hour)
Customer service ($10 – $18 per hour)
Sales and marketing ($12 – $22 per hour)
Business development ($15 – $25 per hour)
About Nathan Barz, CEO, DocVA
Nathan Barz is dedicated to integrating virtual assistants into healthcare practices across the United States, Canada, and beyond. With firsthand experience in healthcare, he has successfully implemented virtual medical assistant services in numerous practices, improving profitability and service quality and reducing staff burnout. Nathan firmly believes virtual assistants are the solution to addressing staffing shortages and economic challenges in the healthcare industry.