How can I train my receptionist: Basics, tips, and FAQs
What’s a virtual receptionist? A virtual receptionist is a professional who manages customer communication and administrative tasks remotely. Unlike traditional in-office receptionists, virtual receptionists handle calls, messages, and scheduling from an off-site location, often through specialized software and phone systems. They’re commonly employed by small businesses, that need flexible, reliable support without the need to maintain […]
Outsourced Receptionist Services: Guidelines for Small Business Owners
Outsourced receptionist services are a professional solution where a third-party provider handles a company’s calls, messages, and other front-office tasks. These outsourced virtual receptionist services are typically delivered remotely, allowing businesses to maintain a highly professional presence without the overhead costs of hiring in-house staff. Client Insights from DocVA Book a Call Key Functions of […]
Become a Virtual Medical Scribe: Your All-In-One Guide to Beginning a Career in Healthcare
Are you looking to start a fulfilling career in healthcare but don’t have a medical degree yet? If so, becoming a virtual medical scribe is the perfect entry point for you! Medical scribes have made great strides in improving the quality of healthcare. As physicians become busier, it should be a priority to keep them […]
HIPAA compliant answering service: Definition, tips, and FAQs
What are HIPAA-compliant answering services? A HIPAA-compliant answering service ensures that a patient’s personal health information is handled by the Health Insurance Portability and Accountability Act (HIPAA) regulations, which protect sensitive patient data. Ultimately, this helps healthcare providers provide a better patient experience. Here are some key elements for ensuring compliance in a HIPAA-compliant answering […]
What Does a Virtual Medical Scribe Do: Everything Healthcare Providers Need to Know
Do you know that doctors spend more time typing medical notes into a computer system than actually talking with patients? It may sound absurd, but research proves this to be true! A study published in Health Affairs shows that physicians spend 3.17 hours on the computer every day while only spending 3.08 hours on face-to-face […]
Online receptionist jobs: Guide for first-time applicants
To land one of the most in-demand receptionist jobs, you must learn the basics of online reception. Being an online receptionist is more than just being the first point of contact. You’ll need a set of skills, both hard and soft, to succeed in becoming one. In this article, we’ll discuss the basics of being […]
Mastering Effective Communication with Virtual Assistants for Success
How to Practice Effective Communication With Virtual Assistants in Healthcare Communication is an important aspect of any working environment that requires collaboration, but in the world of healthcare, its importance is even greater. The stakes are more massive when you deal with the lives of patients, which means everyone’s participation matters, which makes consistent communication […]